Juli's Pet Services

Pet-sitting, dog walking, visits, etc.

Services & Rates

These rates are the same as listed on Rover.

You can book me on Rover or here via the booking requests page. You and your pet(s) are covered either way. If you don’t have a Rover account and you want to sign up for Rover, you can get $20 off your first booking through Rover by following my referral link: rover.com/sit/julif10852.

Deposit policy

Deposits in the amount of 50% are due upon confirmation of booking, the remainder due is paid after the services are rendered.

Cancellation/refund policy

My refund policy is the same both on Rover and off-app: 7-day cancellation policy. If a booking is cancelled prior to 12 PM, 7 days before the start of the booking, the refund amount is 100%. If a booking is cancelled after that, the refund amount is 50%.

Other policies & terms

Service area

My service area is roughly:

  • south of South St.,
  • west of Broad St.,
  • north of Oregon Ave.,
  • east of I-76/the Schuylkill Expressway.

However, I generally accept bookings within all of South Philly (within all interstates/expressways), depending on the locations of already-existing bookings. Any bookings outside of the above-specified service area may be subject to a price increase (depending on distance, commute time, and/or commute costs).

Business hours

My booking hours are between 9 AM (start time) and 7 PM (end time). Any bookings outside those hours are subject to a price increase. If booking outside these hours, my hours adjust accordingly (e.g. an 7:30 PM booking means I cannot book before 9 AM the next day). Generally, I will not accept any bookings at all beyond 8 PM or before 8 AM. I also cannot go outside these hours for more than a week at a time. Bookings that go beyond a week and require outside hours will be denied. This is to ensure I can safely provide care for all clients’ pets. The price increases are as follows:

  • Start time between 8-9 AM & 7-8 PM:
    30-minute visits will be charged as 60-minute visits;
    60-minute visits will be charged as 90-minute visits (so 60-minute rate + 30-minute rate), and so on.
  • Start time between 7-8 AM & 8-9 PM:
    2x rate.

Timing & scheduling

I set bookings 30 minutes apart from each other to make time for traffic, contingencies, etc. Thus, I often run early. Unless the start time is strict (which must be disclosed prior to booking), I may start early. If I am running late for the agreed-upon time, I will let you know as soon as I safely can.

Miscellaneous

People present during visits:
If anyone else is present during bookings, this must be discussed beforehand. All care services will be rendered, however, there is no guarantee that I can stay the full duration (e.g. if pet wants to cuddle with family member who is present, and I have provided all care for a given visit (food, water, walk, litter, etc.), I will end the visit early).

Multiple pets:
Clients with 3+ pets are highly encouraged to book 1-hour visits. Otherwise, I can only guarantee that basic care necessities will be met (food, water, pet waste, any medications). There is no guarantee that there will be time for interaction/playtime otherwise. Clients with 2+ pets who book visits every other day are also encouraged to book 1-hour visits for the same reasons.

Weather/safety:
Please note: for pet safety, on days of extreme temperatures (during heat warnings/waves, code blues, etc.), I will not do full walks (15 min. max generally speaking, however may be less depending on heat index and wet bulb temperature or wind chill). For extreme heat, I will pay extra close attention to signs of overheating and will immediately end a walk to prevent overheating of a dog. For extreme cold, with proper gear, full walks can possibly be done, but I will also pay close attention to any signs of hypothermia, frostbite, etc. I can spend time (climate-controlled for their safety) indoors with the dog(s) after a short walk if no one else is home (see above about anyone else present during visits).

Regardless of weather, I will always do my best to listen to the pet’s needs and the ways they are communicating them to me. If they do not want to finish a walk for whatever reason, go outside, etc. I will do what I can to encourage them, but I will not force them. Any such scenarios will of course be communicated to the owner as soon as possible if this is unusual behavior for the pet.

Locks/entry issues:
Homes with smart locks must have (manual) spare key backups available in nearby lockboxes (I carry WD-40 for any stuck lockboxes & locks). In the event that I cannot enter a home with smart locks, I will call the client. If the client does not respond within 10 minutes, I will move on to the next booking. There is no guarantee I will be able to do the visit later on in the day if this occurs if other contingencies also happen at other bookings.

Locksmiths/lockboxes:
For any home entry issues, please note that I cannot call a locksmith without the homeowner’s/tenant’s approval/communication to a locksmith to do so. It is also best practice to have a second set of spare keys in a lockbox in case of a lockout situation (again, I like to plan for all contingencies), both out front and out back if applicable.

Holidays

My holiday rate is applied to holidays, holiday weekends, and winter break. For 2026, the dates that have holiday rates applied to them are:

  • January 16-19, 2026
  • February 13-16, 2026
  • May 22-25, 2026
  • June 19-21, 2026
  • July 3-5, 2026
  • September 4-7, 2026
  • November 26-29, 2026
  • December 24, 2025-January 3, 2027

For dog clients, meet-and-greets are required. For new clients with cats or other pets, meet-and-greets are highly encouraged.

Meet-and-greets are booked prior to the first booking (either at your home or a public location) so that I can meet your pet(s). If we are doing drop-ins, then these are perfect for showing me where the food supplies are as well as bowls, litter box(es), and anything else that may be needed for the booking.

Please note that I mask with a respirator at all meet-and-greets for my health, yours, and your pet’s, as well as to help ensure uninterrupted service for all my clients. I greatly appreciate when clients mask (and air out/ventilate homes) when I’m present. I cannot remove my mask for any reason. If this is an issue at all (e.g. pet is reactive/aggressive toward people wearing masks), I encourage you to find another sitter/walker.

Base rate above is for dog care. One visit is 30 minutes; I can take care of food, water, walks, litter, medication, etc. during these visits. Rates listed are for bookings within 9 AM-7 PM business hours.

  • Additional dog: +$19/visit
  • Cat/other pet care: $28/visit
    • this is the base rate for any visits without dogs
  • Additional cat: +$11/visit
  • Holiday rate: $39/visit
  • 60-minute rate: +$18/visit
  • Puppy rate: $35/visit
  • Daytime-only house-sitting rate:
    Base rate + 60-minute rate = hourly rate

Interested in this service? Request a booking here.

One walk is 30 minutes. Walks can be extended to an hour, maximum. Rates listed are for bookings within 9 AM-7 PM business hours.

  • Additional dog rate: +$20/walk
  • Holiday rate: $40/walk
  • 60-minute rate: +$18/walk
  • Puppy rate: $36/walk

Interested in this service? Request a booking here.

Pet preferences

  • 🐶 Small, medium, and large dogs (no breed preference!); no giant dogs (>100 lbs) please (exceptions may be made).
  • I generally do not accept puppies (<1 year old) as clients, but I may make some exceptions.
  • 🐱 All cats!
  • On the rare chance: I do accept other pets upon consideration! I have accepted turtle clients so far, am comfortable with other reptile pets, and I do have care experience with rodent pets. No arachnid pets please.

Additional pet care information

I can do oral/topical/injection/inhaler medication administration, first aid/CPR, and have senior dog experience. I have experience with reactive dogs (please do inform me if your dog(s) is reactive). If you have a pet with such needs and are comfortable showing me the process, we can discuss that further.

I also like to plan for contingencies on dog walks, so I try to keep on me spare reflective Harness Leads (both sizes; link opens in new window) as back up. For cats, I carry a laser pointer for playtime.

  • Through Rover, clients are protected by the Rover Guarantee.
  • I am also insured through Pet Sitters Associates. You can find my sitter profile through them by clicking here (opens in new window).

My insurance through Pet Sitters Associates also includes the following optional coverage:

  • broadened property damage coverage & bond,
  • expanded coverage for client pets.

For specifications/limits of insurance coverage, please contact me. I am happy to send a copy of my insurance certificate upon request.

For meet-and-greets, walks, and drop-ins, I wear a respirator mask (N95 or equivalent) indoors and outdoors to help protect you and your pets, and ensure I can provide uninterrupted service to all my clients. If you would like me to take any further mitigation measures, I’m more than happy to discuss that with you and accommodate. These measures have been in place throughout the ongoing COVID pandemic and will continue to be in place as more airborne illnesses continue to arise.

Vaccination/health record requirements

Prior to accepting bookings, I will require vaccination records for all pets on-site/present during bookings, even if I am not providing some pets with care. I will also inquire about flea/tick and heart worm medications. For dogs, I require that my canine clients are on flea/tick medication all year round. For cats who have any outdoor time at all, this is also required.

Dog vaccination records that are required:

  • DAPP
  • rabies
  • leptospirosis
  • bordetella

Cat vaccination records that are required:

  • rabies
  • FVRCP
  • FELV

Vaccination records can be emailed to hello@julispetservices.com.